CartPros.com has developed an incredibly valuable resource – Support Points. Any company that relies upon technology on the web or internally, will want to learn more about our "Support Points" System.
Here is how it works:
You can buy support point packs (Click Here) in the amounts of 150 pts. Up to 5000 pts. Price per point can range from $0.88 to $0.22. The greater the quantity of points purchased, the greater the savings. A 30 point issue could cost from $26.40 to $6.60 depending on the point plan you purchase. There are 6 Support Point Packages. The more you buy the MORE YOU SAVE when you have issues requiring support.
When you purchase Support Points, your website user account at cartpros.com is credited with the appropriate points purchased. EVERY time you used or add points are sent an email at the address you have registered with us acknowledging the amount of point modification, the reason for the modification, and a date/time stamp. This history is stored in the cartpros.com system and may be viewed at any time on your profile page. Go to the CartPros.com website homepage and click on "Support Points History" link on top. (Note: You Must be logged in to use this feature.)
Now that you understand how to purchase and track your Support Points, let’s discuss how to put them to good use! Taking advantage of your support points is very simple. Support Points can me used for many issues. For example; you need to have content on your homepage adjusted, or need to add a contact email. You log in to your cartpros.com account and go to the Support Center tab. This is where you can create a new support ticket. (Even if the internet is unavailable to you can call 561-230-0024 24/7 and leave or text a message or email ticket@cartpros.com.) Once you create a support ticket, your issue is INSTANTLY sent directly to a website network support engineer. Your issue is investigated and rated for point value. If you “pre-approved” points, then a support engineer will fix your issue IMMEDIATLY and you will receive email confirmation of the issues completion. If you have not pre-approved points, your issue is evaluated and assigned a point value and you are notified of that value via email. When you reply, your response will serve as your written approval for cartpros.com to proceed with the support action. Issues can range in value from 25 points and upward. We have experts and specialists all over the world, available around the clock, for just about ANY issue you may have.
This is a unique and well designed plan that offers you the security of support when you need it and savings all the time.
