Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place an Order?

To place an order, continue to a product page and select the “add to cart” button and continue through the checkout process.

How do I know when my order has shipped?

We will send out an email with the tracking number information upon shipment of your order. Please feel free to email us at help@cartpros.com for any additional questions.

How do I check the status of an order?

To check the status of an order, please click”My Account” at the top right of the website and then click “orders”. If it is still pending, then please feel free to email or call us with your order number and we will get an answer for you as swiftly as possible.

How do I check for Product Availability?

Product availability is listed on individual product pages above the “add to cart” button. If the product page does not list inventory status, then please feel free to give email us at help@cartpros.com with the corresponding part number and we can look into it for you. You can also call, however we provide faster response via email.

What type of Payment Methods do you accept?

We accept all forms of payment except for check. The most common forms of payment are Visa, MasterCard, Discover, American Express, Government Purchasing Cards & PayPal. Please add the items to your cart and continue through the checkout process.

How do I request a Return?

Please email help@cartpros.com with your order number with a request for return along with a reason for the return. If a reason for your return is not provided, then we will wait until one is provided before we can process your return.

How do I cancel an order I already placed?

Please email help@cartpros.com with your order number with a request for cancellation along with a reason for the return. If a reason for your return is not provided, then we will wait until one is provided before we can process your return.

How do I get my invoice for an order I placed?

Invoices are available via the order information sent to your email. From there, you can either print of the email as an invoice or continue to the order status section where you can view the information on CartPros. If you are still having trouble, then please provide us with your 4 digit order number via email to help@cartpros.com or give us a call and provide the 4 digit number. I can provide a duplicate invoice via email with it.

How do I find the manual for my unit?

Please click to our manuals link at the top of the page to be directed through the selection of items to find the manual for your unit. If you are still unable to find it, then please feel free to send us an email with your inquiry at help@cartpros.com.

If you would like to call us please call: 844.779.0072

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